Community Liason Job Description for IT & Cyber Security

The Community Liason role supports effective engagement between IT and cyber security teams and external or internal communities affected by security programmes and incidents. Candidates with experience in stakeholder engagement, clear technical communication and community outreach should apply.

Community Liason Job Profile

The Community Liason acts as the primary point of contact between technical security teams and non-technical stakeholders, including user groups, partner organisations and the wider public where relevant. The role ensures clear, timely and appropriate communication about security initiatives, incidents and best practice to maintain trust and enable collaborative problem solving.

The purpose of the role is to translate technical information into accessible guidance, coordinate community-facing activity, gather feedback that informs risk management and support continuous improvement of engagement processes. The Community Liason operates with an understanding of confidentiality and governance requirements while promoting transparency and constructive dialogue.

Community Liason Job Description

The Community Liason will plan and deliver engagement activities that communicate security priorities, policy changes and incident updates to diverse audiences. This includes preparing clear written communications, facilitating briefings and representing the security function at stakeholder meetings and community events. The role requires working closely with security engineers, communications teams and third parties to ensure consistency of message and accuracy of technical content.

In the context of incidents or vulnerability disclosures the Community Liason coordinates status updates, manages community enquiries and escalates reputational or compliance risks to senior stakeholders. The role requires an ability to balance transparency with confidentiality, to prioritise sensitive information appropriately and to guide non-technical audiences in practical risk reduction steps.

The Community Liason is expected to track engagement outcomes, collect and report community feedback, and recommend improvements to outreach strategies. The role operates within defined governance frameworks and contributes to training, awareness programmes and pre-emptive outreach to reduce recurring issues and enhance community resilience.

Community Liason: Duties and Responsibilities

• Act as the main contact for community and stakeholder enquiries related to IT and cyber security topics.
• Develop and deliver clear written and verbal communications tailored to technical and non-technical audiences.
• Coordinate notifications and updates during security incidents in line with escalation procedures.
• Facilitate stakeholder briefings, workshops and community meetings to explain risks and mitigation measures.
• Translate technical security issues into accessible guidance and FAQs for affected users and partners.
• Collect, synthesise and report community feedback to security teams and senior management.
• Support controlled disclosure processes and coordinate external communications with legal and governance teams.
• Maintain accurate records of engagement activities, enquiries and outcomes for audit and review.
• Work with awareness and training teams to design outreach materials and educational sessions.
• Monitor community sentiment and surface reputational or compliance risks promptly.
• Build and maintain relationships with community leaders, partner organisations and user representatives.
• Contribute to the development of engagement policies, templates and standard responses.
• Prepare post-incident reports and lessons learned to inform future engagement and prevention efforts.
• Support cross-functional initiatives to improve user adoption of security controls and best practice.

Community Liason: Requirements and Qualifications

• Bachelor degree or equivalent qualification in communications, information security, social sciences or a related field.
• Typically 2 to 5 years experience in community engagement, stakeholder management or communications, preferably within IT or cyber security contexts.
• Demonstrable understanding of fundamental cyber security concepts and risk management principles.
• Excellent written and verbal communication skills with the ability to simplify technical content.
• Proven ability to manage sensitive information with discretion and to follow governance requirements.
• Strong interpersonal skills and experience building relationships across teams and external groups.
• Experience coordinating incident communications or managing stakeholder enquiries under pressure.
• Organisational and project management skills with attention to detail and record keeping.
• Analytical skills to gather feedback, identify trends and present findings to technical and non-technical audiences.
• Ability to work independently and as part of cross-functional teams in a fast paced environment.
• Comfortable presenting to groups and facilitating workshops or community sessions.
• Commitment to continuous improvement and to promoting inclusive, constructive engagement practices.
• Prior experience in regulated or governance driven environments is desirable.