Junior Professional Services Engineer Job Description and Responsibilities

The Junior Professional Services Engineer role is suited to early career technical professionals who support customer implementations, deliver technical configurations, and assist in post-deployment support. Candidates who are methodical, customer focused and keen to develop technical consulting skills should apply.

Junior Professional Services Engineer Job Profile

The Junior Professional Services Engineer provides technical assistance during the delivery of services to customers, working under the guidance of senior engineers and project leads. The role supports implementations, configuration, testing and knowledge transfer to ensure successful delivery of assigned workstreams.

The purpose of this position is to develop practical consulting experience while contributing to service delivery quality and client satisfaction. The role balances hands-on technical tasks with client communication and documentation duties.

Junior Professional Services Engineer Job Description

The Junior Professional Services Engineer undertakes assigned technical tasks within defined project scopes, including configuration, system testing, data preparation and validation. Work is typically performed as part of a project team and requires collaboration with colleagues in delivery, product and support functions to meet milestones and quality standards.

Expectations include learning and following standard delivery processes, producing clear technical documentation, and escalating complex issues promptly. The role involves regular interaction with customers during configuration review, testing and handover activities, while receiving coaching from senior staff to build technical and consultancy capabilities.

Performance is measured by the accuracy and timeliness of deliverables, adherence to process, quality of client interactions and ability to grow technical competency for increasingly independent work.

Junior Professional Services Engineer: Duties and Responsibilities

• Support configuration and setup of customer environments according to project requirements and documented procedures.
• Execute test plans and assist in functional and integration testing to validate deployments.
• Prepare and maintain technical documentation, run books and configuration records.
• Assist with data extraction, transformation and loading tasks under supervision.
• Conduct basic troubleshooting and root cause analysis for incidents and report findings.
• Provide first and second line support during implementation and transition phases.
• Participate in project meetings and contribute status updates and task estimates.
• Collaborate with senior engineers to implement change requests and minor enhancements.
• Support client-facing activities such as demonstrations, configuration walkthroughs and knowledge transfer sessions.
• Follow and promote adherence to delivery methodologies, quality checks and governance processes.
• Log and track tasks and issues using established tracking processes and ensure clear handover notes.
• Contribute to the development and improvement of internal delivery assets and knowledge base articles.
• Manage time effectively to meet deadlines and support multiple workstreams as required.
• Escalate complex technical or customer issues to senior staff in a timely manner.

Junior Professional Services Engineer: Requirements and Qualifications

• Bachelor degree in computer science, information technology, engineering or a related discipline, or equivalent practical experience.
• Up to two years experience in a technical support, implementation or operations role within a technology environment.
• Basic understanding of software implementation lifecycles and testing methodologies.
• Familiarity with networking concepts, databases and data handling principles.
• Practical ability to follow technical instructions, configuration guides and run books accurately.
• Strong verbal and written communication skills suitable for client interaction and documentation.
• Analytical problem-solving skills and attention to detail when diagnosing issues or validating outcomes.
• Ability to work collaboratively in multi-disciplinary teams and follow direction from senior staff.
• Willingness to learn, adapt to new technologies and complete training as required.
• Good organisational and time management skills with the ability to prioritise tasks.
• Customer service orientation and professional manner when interacting with clients and stakeholders.
• Basic scripting or automation knowledge is advantageous but not required.